Hands-free sightseeing makes travel more fun

RedCaps

Same-Day Airport–Hotel Delivery & Cloak Service

✈️ Ishigaki Airport ⇄ 🏨 Hotels ⇄ ⛴️ Ferry Terminal

Island-wide flat rate From ¥1,100 / bag Book up to 1 hour before
Reserve online → See pricing
🕒
Open dailyAirport 7:30–21:00 / Ferry terminal 8:00–18:00
📍
Island-wide deliveryHotels, villas & vacation rentals — all covered
💳
Cashless paymentCards, Apple/Google Pay, QR payments & more

Problem

Dragging bags around
ruins the fun

The luggage won't fit
in the rental car!

Bags get in the way
on buses and boats…

The coin lockers
are always full!

Hands too full to
shop or sightsee!

Travelers with luggage

About RedCaps

What is RedCaps?

We provide a same-day luggage delivery service connecting Painushima Ishigaki Airport, the Euglena Ishigaki Port Ferry Terminal, and hotels across the island.

A convenient cloak (luggage storage) service is also available at the airport.

"Travel hands-free."

Enjoy the freedom of exploring Ishigaki without your bags.

How to use 3 easy steps

1

Step 1

Drop off your bags

2

Step 2

Explore Ishigaki
hands-free

3

Step 3

Pick up your bags

One flat island-wide rate

Simple, transparent pricing

All prices include tax. One-way, per item — the same price anywhere on the island.

Luggage sizeExamplesPrice
Carry-on sizeCabin-size suitcase, small backpack, bag¥1,100
Regular sizeSuitcase, duffel bag, large backpack, golf bagUp to 160cm total / 23kg¥1,650
Large leisure gearDiving gear, fishing rods, camping equipmentOver 160cm total / 23kg¥2,500
Bicycle (road bike)Please pack in a bike case or bag¥3,500
OversizedSurfboards (longboards up to 9.2ft), etc.Select "Bicycle" when booking¥3,500
Extended storagePick-up the next day or later (great for early flights & island-hopping)Storage until the day after drop-off is free¥1,000/day

* Items over 40kg or too large for our vehicles cannot be accepted. Perishables, valuables and precision equipment cannot be stored (ambient-temperature storage).

👶 Traveling with kids: delivery customers get free stroller delivery to their hotel, the airport or the ferry terminal — enter promo code 8SKZZ when booking.

\Turn "wasted luggage time"
into island time!/

Merit

Dropping bags
at your hotel first

About 1 hour

And sometimes you can't
drop off before check-in…

Hunting for
a coin locker

30min–1hr

And they're often
all taken…

Struggling with
heavy bags

1–2 hours

On packed buses
and rental cars!

Go hands-free and

that ~1 day (8 hours)* becomes
sightseeing time!

So

Taxis and buses become a breeze!

One more island trip+on your itinerary!

*Round-trip equivalent

Question FAQ

Frequently Asked Questions

Q Can I use the service without a reservation?
A

Yes — same-day applications are accepted at the airport counter. Online bookings can be made up to 1 hour before your delivery time. Booking in advance is the smoothest option.

Q What are your opening hours?
A

The airport counter is staffed daily from 7:30 to 21:00. The counter at the Euglena Ishigaki Port Ferry Terminal is a self-service counter, open daily from 8:00 to 18:00. Both counters are closed whenever their terminal building is closed. +81-50-5799-1122 >

Q Where do you deliver, and how much does it cost?
A

We deliver anywhere on Ishigaki Island — hotels, vacation rentals and villas, both staffed and unstaffed — at one flat island-wide rate. See the pricing section for rates by luggage size. Pricing & area >

Q How does the self-service counter at the ferry terminal work?
A

The counter at the Euglena Ishigaki Port Ferry Terminal is unstaffed. Drop-off and pick-up are self-service using a dedicated key. Please follow the instructions displayed at the counter.

Q Which delivery routes are available?
A

Airport ⇄ hotel, airport ⇄ ferry terminal, hotel → another hotel, and ferry terminal ⇄ hotel. Deliveries to and from the Ishigaki Port International Terminal (Yaima-maru, the Taiwan route) are also available — your luggage is received in person at the main exit of the port facility.

Q What payment methods do you accept?
A

Online bookings: credit cards, Apple Pay, Google Pay, LINK Pay, WeChat Pay and more. At the airport counter: credit cards, IC and QR-code payments, Alipay, and cash.

Q Can I change the time if my flight is delayed?
A

Yes, drop-off times can be adjusted for flight delays. If your schedule changes significantly, please let us know as early as possible via our official LINE account or by phone.

Q Can I cancel my reservation?
A

Yes — you can cancel from the link in your booking confirmation email. Please note that cancellations made within 24 hours of the reserved time incur a 100% cancellation fee.

Q Can I pick up my luggage the next day or later?
A

Yes. Next-day and multi-day pick-up is available — convenient for early-morning flights or overnight trips to the outer islands. Storage until the day after drop-off is free; each additional day is ¥1,000.

Q Is luggage stored at room temperature?
A

Yes, luggage is stored in containers at ambient temperature. As it can get very hot in summer, we cannot accept items sensitive to heat or luggage containing food.

Q Is there anything you cannot accept?
A

We cannot accept perishables, valuables, or fragile precision equipment. Items judged difficult to handle on site — such as extremely heavy or damaged items — may also be refused.

Q Can you deliver oversized items?
A

Golf bags, surfboards and bicycles (packing required) can be delivered at the oversized-item rate. Items over 40kg or too large to load into our vehicles cannot be accepted.

Counter

Where to find us

Painushima Ishigaki Airport

Central Information Counter, 1F Domestic Terminal, Ishigaki Airport — 1960-104-1 Shiraho, Ishigaki City, Okinawa 907-0242

Open daily: 7:30–21:00 (staffed)

TEL: +81-50-5799-1122

Airport counter map
Airport counter
Euglena Ishigaki Port Ferry Terminal

1F, in front of the Hoshi-no-Umi Planetarium, Euglena Ishigaki Port Ferry Terminal — 1 Misaki-cho, Ishigaki City, Okinawa 907-0012

Open daily: 8:00–18:00 (self-service delivery counter)

TEL: +81-50-5799-1124

Ferry terminal counter map
Ferry terminal counter

Less luggage.
More memories.

Flat island-wide rate from ¥1,100 per bag. Book online up to 1 hour before drop-off.
Ready to travel Ishigaki hands-free?

LINE Reserve online →