Book online or apply same-day at the counter
Booking in advance is the smoothest option.
Point
Why travelers love it
Hands-free sightseeing
Explore and move around without your bags! Book online in advance, or apply same-day at the counter.
More fun
No heavy bags means easy buses and boats, a smaller (cheaper) rental car, and comfortable shopping and dining.
Reliable
Pick up your bags right at your hotel. Your luggage arrives on time, so you can relax and enjoy your day.
Price list
Price list
Pricing
Book your delivery here.
RedCaps delivery — flat rate, island-wide
Airport ⇔ Hotel
Airport ⇔ Ferry terminal
Hotel ⇒ Hotel
Hotel ⇔ Ferry terminal
・Carry-on size
¥1,100 / item
Cabin-size suitcases, small backpacks, bags
・Regular size
¥1,650 / item
Suitcases, duffel bags, large backpacks
Up to 160cm total / 23kg, incl. golf bags
Up to 160cm total / 23kg, incl. golf bags
・Large leisure gear
¥2,500 / item
Diving gear, fishing rods, camping equipment
Items over 160cm total / 23kg
Items over 160cm total / 23kg
・Bicycle (road bike)
¥3,500 / bike
Please pack in a bike case or bag.
・Oversized items
¥3,500 / item
e.g. surfboards (longboards up to 9.2ft).
Select "Bicycle" when booking.
Select "Bicycle" when booking.
・Other services
Storage + delivery
Ship your luggage ahead from home by courier and collect it at the airport, your hotel or villa.
* Please contact us for details and rates.
* Please contact us for details and rates.
* All prices include tax. One-way rates.
Cashless payment available
Online booking / Credit cards, Apple Pay, Google Pay, LINK Pay, WeChat Pay, etc.
At the counter / Credit cards, IC payment, QR payments, Alipay, cash
Flow
How same-day delivery works
From the airport
Drop off at the airport → pick up the same day at the ferry terminal or your hotel
Drop off your bags and head straight out from the airport, hands-free!
Pick up your bags at the hotel counter or the ferry terminal
* For villas & vacation rentals, our staff deliver at the reserved time.
From your hotelPick-up from 13:00
[Morning] Drop off at your hotel
⇒ [Same day, from 13:00] Pick up at the airport or another hotel
⇒ [Same day, from 13:00] Pick up at the airport or another hotel
Book online at least 1 hour before drop-off.
* For unstaffed properties (villas, vacation rentals), our staff collect your luggage at the reserved time.
By your reserved time, leave your bags at the hotel counter
Move around in comfort — enjoy your last day hands-free!
Pick up at the airport RedCaps counter or another hotel
Drop off by 11:30 for same-day pick-up from 13:00.
Delivery to another hotel: pick-up from 15:00 the same day.
* Please mind your flight check-in time.
Other deliveriese.g. next-day pick-up
[Drop-off] 8:00–17:00
⇒ [Next day or later] Pick up at the airport or another hotel
⇒ [Next day or later] Pick up at the airport or another hotel
Book online at least 1 hour before drop-off.
* Pick-up on a different day at the airport or another hotel is available.
* Extended storage available (¥1,000/day).
At the reserved date and time, leave your bags at the hotel counter
* For unstaffed properties, our staff collect at the reserved time.
Comfortable, hands-free travel — even between islands and hotels!
The next day or later, pick up your bags at your chosen location
Airport pick-up from 8:00, hotel pick-up from 15:00.
Villas, vacation rentals & other unstaffed propertiesOur staff deliver and collect at your reserved time. Actual arrival may vary slightly depending on the delivery route — thank you for your understanding.
Frequently Asked Questions
Q Can I use the service without a reservation?
A
Yes — same-day applications are accepted at the airport counter. Online bookings can be made up to 1 hour before your delivery time. Booking in advance is the smoothest option.
Q What are your opening hours?
A
The airport counter is staffed daily from 7:30 to 21:00. The counter at the Euglena Ishigaki Port Ferry Terminal is a self-service counter, open daily from 8:00 to 18:00. Both counters are closed whenever their terminal building is closed. +81-50-5799-1122 >
Q Where do you deliver, and how much does it cost?
A
We deliver anywhere on Ishigaki Island — hotels, vacation rentals and villas, both staffed and unstaffed — at one flat island-wide rate. See the pricing section for rates by luggage size. Pricing & area >
Q How does the self-service counter at the ferry terminal work?
A
The counter at the Euglena Ishigaki Port Ferry Terminal is unstaffed. Drop-off and pick-up are self-service using a dedicated key. Please follow the instructions displayed at the counter.
Q Which delivery routes are available?
A
Airport ⇄ hotel, airport ⇄ ferry terminal, hotel → another hotel, and ferry terminal ⇄ hotel. Deliveries to and from the Ishigaki Port International Terminal (Yaima-maru, the Taiwan route) are also available — your luggage is received in person at the main exit of the port facility.
Q What payment methods do you accept?
A
Online bookings: credit cards, Apple Pay, Google Pay, LINK Pay, WeChat Pay and more. At the airport counter: credit cards, IC and QR-code payments, Alipay, and cash.
Q Can I change the time if my flight is delayed?
A
Yes, drop-off times can be adjusted for flight delays. If your schedule changes significantly, please let us know as early as possible via our official LINE account or by phone.
Q Can I cancel my reservation?
A
Yes — you can cancel from the link in your booking confirmation email. Please note that cancellations made within 24 hours of the reserved time incur a 100% cancellation fee.
Q Can I choose the delivery time?
A
Yes. Hotel deliveries can be scheduled for 3 PM or later, and at least 3 hours after drop-off. Delivery times to vacation rentals and villas may vary slightly depending on the route.
Q Can I pick up my luggage the next day or later?
A
Yes. Next-day and multi-day pick-up is available — convenient for early-morning flights or overnight trips to the outer islands. Storage until the day after drop-off is free; each additional day is ¥1,000.
Q Is luggage stored at room temperature?
A
Yes, luggage is stored in containers at ambient temperature. As it can get very hot in summer, we cannot accept items sensitive to heat or luggage containing food.
Q Is there anything you cannot accept?
A
We cannot accept perishables, valuables, or fragile precision equipment. Items judged difficult to handle on site — such as extremely heavy or damaged items — may also be refused.
Q Can you deliver oversized items?
A
Golf bags, surfboards and bicycles (packing required) can be delivered at the oversized-item rate. Items over 30kg or too large to load into our vehicles cannot be accepted.
Counter
Where to find us
Painushima Ishigaki Airport
Central Information Counter, 1F Domestic Terminal, Ishigaki Airport — 1960-104-1 Shiraho, Ishigaki City, Okinawa 907-0242
Open daily: 7:30–21:00 (staffed)
TEL: +81-50-5799-1122
Euglena Ishigaki Port Ferry Terminal
1F, in front of the Hoshi-no-Umi Planetarium, Euglena Ishigaki Port Ferry Terminal — 1 Misaki-cho, Ishigaki City, Okinawa 907-0012
Open daily: 8:00–18:00 (self-service delivery counter)
TEL: +81-50-5799-1124
Ready to travel hands-free?
Flat island-wide rate from ¥1,100 per bag. Book online up to 1 hour before drop-off.
